About A Touch of Tranquility.

  • We are located in Hampton Gardens, Peterborough, England, UK. Our full address will be sent to you 24 hours before your scheduled appointment.

  • Monday: Closed
    Tuesday: 12pm-9pm
    Wednesday: 9.30am-3pm
    Thursday: 12pm-9pm
    Friday: 9.30am-3pm
    Saturday: 9am-1pm
    Sunday: Closed

    Please note that these hours may fluctuate around the holiday seasons and half terms.

    You can get in touch with us via email, phone or the contact form on our website - our ella@tranquility.studio inbox is monitored from Tuesday - Saturday, so this is a great option to use if your enquiry is non-urgent.

    If your enquiry is urgent, or you’d prefer to speak to someone on the phone - you can contact us on 07525738781 - this is the best way to get in touch if you’d like to book a last-minute treatment, or to let us know if you’re running late for your appointment. We recommend texting as opposed to calling as we are often busy treating clients and our phone will be on silent mode.

  • What is available on our online booking system is all we have available for clients to book. If you would like to be added to our waiting list, please contact us directly with your full name and phone number so that we can add you into our cancellation group on WhatsApp. This group is operated on a first come, first serve basis.

  • We accept cash, bank transfer or payment via Timely card capture on the day.

  • Absolutely! We have a range of add-on treatments for you to browse and add on to your main treatment, or should you wish to try multiple main treatments you may do too. If we feel your chosen treatments do not work well together or duplicate one another then we will contact you directly to arrange an alternative choice.

  • It depends on how far along in your pregnancy you are. If you are in the first trimester, unfortunately we aren't insured to massage you. If you are in your second or third trimester, massage is highly recommended to aid the aches and pains of carrying a baby. Once you’re into your second trimester, you can book in for a pre-natal treatment right up until the end of your pregnancy.

  • It is important you communicate this prior to your treatment as we’ll make the decision on a case-by-case basis. Please contact ella@tranquility.studio via email once you've spoken to your doctor and/or physiotherapist about the ongoing medical issue or injury. Prior to your treatment, we will undertake a thorough consultation where you can discuss any injuries/conditions in detail.

  • We can only treat clients above the age of 16. We require written consent of a parent or guardian before accepting any unaccompanied minor, and we reserve the right to cancel any appointment if we believe it is inappropriate for any reason, including the behaviour of a minor, for us to provide a treatment. Please note if you are booking for a minor, we will need you to contact us in advance, so we discuss your individual situation and assess whether it is right for the client.

Preparation for your visit.

  • We hope you’ll understand, being a small business means that we have to adhere to a strict cancellation policy.

    If you cancel 72 hours in advance or more, then we will give you the opportunity to reschedule your appointment free of charge or cancel your appointment completely.

    If you indepdently cancel or reschedule with less than 72 hours notice, you will automatically be charged 50% of the booking value by our booking system Timely. Should you be contacting us directly, the same policy applies and the charge will be made manually to your card registered to the booking system.

    If you cancel with less than 12 hours notice, don’t show up or give us warning you aren’t attending the appointment, we will charge 100% for missing the appointment.

    For more information and details on our cancellation policy, please visit our Terms and Conditions here.

  • Especially during the winter months when colds are common, it’s always much better to reschedule your appointment as soon as you start to experience the symptoms of a cold/flu. Not only so that you don’t get the best experience out of your visit, but also so you don’t pass on any potential infections or viruses to your therapist.

    Last minute cancellations for any reason make it harder for us to fill your vacant appointment, and therefore if it is within 72 hours of your scheduled appointment, our cancellation policy will be in effect.

    A Touch of Tranquility reserves the right to refuse to treat clients who we feel may be too unwell to receive a massage, for the safety of both client and therapist.

    If you would like to discuss directly with us, please contact us on 07525738781.

  • Providing there is space to extend your booking, we will always try to accommodate this. Adjusting your treatment is simple, just contact us directly to ask if there is space at the beginning of your session.

    If you are wanting to change your treatment to a different service from our menu, this must be done in advance of the 72 hour cancellation policy as such treatments take planning and therefore it may not always be possible.

  • The best thing you can do is arrive at least 10-15 minutes early, so you are relaxed and calm as you head into your session. We have dedicated client parking so if you want to arrive ahead of your scheduled appointment time, we encourage you to do so. We also highly recommend you aren’t under the influence of anything. Unfortunately we do not have toilet facilities in the cabin and therefore we ask that you plan around this for your visit. There are numerous shops, cafes & public locations within a minute’s drive from us for you to stop at before or after your treatment with us.

    As the treatment space is located outside a family home, we do our upmost to keep life and work separate for the privacy of our family. The only time we allow clients to use the family home bathroom is if you are pregnant, or have a medical conditions which results in you needing to use the toilet more often.

    We understand that this is not always convenient, but ask that you respect and understand our privacy and use the public toilet facilities that are available nearby.

  • Our extensive treatment menu offers a wide range of different treatments, covering all different areas of the body, different goals and different benefits.

    Everybody is different and therefore we cannot advise what would be right for you as such, but we encourage you to read through the descriptions of each service, and if you are still unsure, feel free to contact us directly with the goal you have in mind, and we can try our best to help you.

    It is important that all clients are aware that we do not offer any deep tissue treatments, sports massage therapy or Thai massage. Our treatment menu is based around relaxation and wellbeing and our goal for every treatment has this in mind.

  • Yes, you can park directly outside the gate entrance. Our location is completely private and runs on a one-to-one basis so there should always be space for you to park if you are arriving by car. You will receive the full address, directions and arrival information within your reminder email that gets sent over to you 24 hours before your appointment.

    Should you have any additional questions about arrival, please contact us directly.

During your visit.

  • Once you settle in to your surroundings of the cabin, if it is your first time coming to us, your therapist will run through your consultation form and a waiver with questions about your general health and any issues they should be aware of. They will then run through your answers and anything else you’d like to discuss in advance of your treatment.

    Your therapist will then run through how your treatment will unfold, advise you of any jewellery or clothing that needs to be removed, and you’ll then be left in privacy to undress and make yourself comfortable on the massage table.

    All you then have to do is drop those tense shoulders, remove your tongue from the roof of your mouth, unclench your teeth and let us work our magic.

    At the end of your treatment, you’ll be left to change, refreshments will be provided, and then you’ll have the chance to ask any questions or discuss your treatment afterwards.

    Payment is always taken before the client leaves the cabin, so this will be discussed and take place once you’ve fully come round from your treatment. There is never any rush. We always ensure there is ample time either side of clients’ appointments to accommodate for clients to take all the time they need before getting up off the bed, or leaving the cabin to go home.

  • Depending on what treatment(s) you have booked, a range of different products may be used.

    If you are having a standard relaxing body massage without the option of aromatherapy oils, we will use locally sourced, unrefined, sunflower oil.

    If you are having a massage involving aromatherapy oils, or any other body treatments such as a body scrub, body balms or facial products - we use the brand Aesop within our treatments. Their website can be found here, should you wish to look further into their products or brand background.

    If you have an allergy to an ingredient that may be contained in our products, please let us know in your consultation form prior to your treatment so that we can offer you an alternative product that is safe for your needs.

  • We always follow your lead. If you feel like chatting away and making the most of that social therapy, we can put the world to rights together. However, if your intention is to drift off to sleep and zone out, we fully understand this too and will not be offended.

  • Don’t worry, you are not the first person and most certainly aren’t the last. Getting a massage treatment can be considered as a very intimate experience and therefore at A Touch of Tranquility, your privacy and comfortability is our upmost priority.

    We will always let you know at the start of each treatment what it is we require you to take off, however it is important to remember that this is just advisory for ease, reaching all the areas included within your treatment and giving you the best experience out of your visit. If you are uncomfortable undressing past a certain point, you will not be forced into doing anything.

    As a female only operating business, girl to girl, if it’s that time of the month, do not stress. Perhaps bring a pair of small shorts or big knickers that you don’t mind getting a drop of oil on, if it makes you feel more comfortable.

    Any further concerns about undressing, or feeling uncomfortable about anything at all during your treatment - please reach out to us prior to your visit. As a massage therapist, I can promise you we have seen almost everything, so nothing surprises us!

  • As mentioned above, we’ve seen almost everything as massage therapists, and most likely a lot worse than you could ever bring to us, so please do not worry whatsoever.

    Come as you are, there’s no expectancy or judgement here.

  • No worries at all. Just let us know when you arrive, or pop us a note in your consultation form. As much as some of our treatments follow a routine, all visits are tailored solely to you and your needs so should we need to avoid a particular area, or focus on another, we can do so!

  • There is no such thing as a silly question, if you can’t find the answer your looking for anywhere on our website or socials, feel free to message us directly, we’d love to hear from you and we’d much rather your mind be put at ease before coming to your treatment.

After your treatment.

  • It is recommended that you follow the below aftercare advice to ensure you receive the full benefit from your treatment, and also to avoid any side effects occurring after your visit.

    Drink plenty of water to encourage the flush of toxins
    Avoid eating a heavy meal for up to 2 hours after your visit
    Avoid alcohol & smoking for up to 24 hours
    Rest and relax as much as possible after your visit

    Your body will feel very relaxed after your treatment, however sometimes either during or after a treatment you may feel exceptionally tired, dizzy, nauseous, emotional, experience headaches or general aches and pains, disturbed sleep or deeper sleep, and possible increased mucus in the nose and the need to urinate more frequently. Although you may not experience any of these reactions you should be aware that they might occur. These reactions are completely normal and are known as a ‘healing crisis’. This is where the body reacts to the flushing away of toxins and is rebalancing itself. Don’t be alarmed if you feel strange or different after your massage as these symptoms won’t last long. However, if you faint, vomit or have diarrhoea please seek medical advice immediately.

    You can also talk to your therapist on the day about other things you can do to extend the benefits of a treatment.

  • There’s no such thing as too many massages! Yay!

    Usually we recommend clients visit on a monthly basis if they are looking to embark on a wellbeing journey or keep in a routine with their MOT’s as we like to call it.

    However, it is solely down to you and your personal circumstances. When visiting us for the first time, we can assess your goals and needs, and advise further.

  • We openly encourage clients to leave reviews or express their feedback on the experience they’ve had with us and therefore after your treatment you will be sent an email with a direct link to our Google reviews page.

    If you have misplaced your email, or have been to us before but not recently and do not have the means of tracing back your aftercare email, please click here to be taken directly to our reviews page.

  • Yes. We are aware that there are now multiple employers who offer health and wellbeing benefits to their employees, and so providing an invoice is required in order to claim back the funds used to book the initial treatment.

    If you are requesting an invoice for any other reason, please let us know what the invoice will be used for so we can ensure we detail it with the information required and we will get this generated and sent accross to you within 3-5 business days after your appointment.

    Invoices cannot be generated until the treatment has taken place.