Frequently Asked Questions

There’s no such thing as a silly question…

  • We are located in Hampton Gardens, Peterborough, England, UK. Our full address will be sent to you 24 hours before your scheduled appointment.

  • What is available on our online booking system is all we have available for clients to book. If you would like to be added to our waiting list, you can join our cancellation group on WhatsApp here. This group is operated on a first come, first serve basis.

  • We accept cash, bank transfer or payment via Timely card capture on the day.

  • Yes! However, it depends on how far along in your pregnancy you are. If you are in the first trimester, unfortunately we aren't insured to massage you. If you are in your second or third trimester, massage is highly recommended to aid the aches and pains of carrying a baby. Once you’re into your second trimester, you can book in for a pre-natal treatment right up until the end of your pregnancy.

  • It is important you communicate this prior to your treatment as we’ll make the decision on a case-by-case basis. Please contact ella@tranquility.studio via email once you've spoken to your doctor and/or physiotherapist about the ongoing medical issue or injury. Prior to your treatment, we will undertake a thorough consultation where you can discuss any injuries/conditions in detail.

  • We can only treat clients above the age of 16. We require written consent of a parent or guardian before accepting any unaccompanied minor, and we reserve the right to cancel any appointment if we believe it is inappropriate for any reason, including the behaviour of a minor, for us to provide a treatment. Please note if you are booking for a minor, we will need you to contact us in advance, so we discuss your individual situation and assess whether it is right for the client.

About us & General enquiries.

  • As a small business, I have a strict cancellation policy in place to ensure fairness for all clients and to keep my schedule running smoothly.

    • When booking an appointment, a non-refundable 20% deposit will be required. This deposit will go towards the total cost of your treatment.

    • If you need to reschedule, you can transfer your deposit to a new appointment, provided you give at least 72 hours' notice. You can reschedule up to three times before the deposit is forfeited.

    • If you cancel your appointment completely, the deposit is non-refundable.

    • If you cancel or reschedule with less than 72 hours' notice, 50% of the total booking value will be charged.

    • If you cancel with less than 12 hours' notice, don’t show up, or fail to inform us you aren’t attending, 100% of the booking value will be charged.

    All payments and charges are processed securely through my booking system, Timely.

    For full details, please see my Terms and Conditions here.

  • Especially during the winter months when colds are common, it’s always much better to reschedule your appointment as soon as you start to experience the symptoms of a cold/flu. Not only so that you don’t get the best experience out of your visit, but also so you don’t pass on any potential infections or viruses to your therapist.

    Last minute cancellations for any reason make it harder for us to fill your vacant appointment, and therefore if it is within 72 hours of your scheduled appointment, our cancellation policy will be in effect.

    A Touch of Tranquility reserves the right to refuse to treat clients who we feel may be too unwell to receive a massage, for the safety of both client and therapist.

    If you would like to discuss directly with us, please contact us on 07525738781.

  • Providing there is space to extend your booking, we will always try to accommodate this. Adjusting your treatment is simple, just contact us directly to ask if there is space at the beginning of your session.

    If you are wanting to change your treatment to a different service from our menu, this must be done in advance of the 72 hour cancellation policy as such treatments take planning and therefore it may not always be possible.

  • The best thing you can do is arrive at least 10-15 minutes early, so you are relaxed and calm as you head into your session. We have dedicated client parking so if you want to arrive ahead of your scheduled appointment time, we encourage you to do so. We also highly recommend you aren’t under the influence of anything. Unfortunately we do not have toilet facilities in the cabin and therefore we ask that you plan around this for your visit. There are numerous shops, cafes & public locations within a minute’s drive from us for you to stop at before or after your treatment with us.

    As the treatment space is located outside a family home, we do our upmost to keep life and work separate for the privacy of our family. The only time we allow clients to use the family home bathroom is if you are pregnant, or have a medical conditions which results in you needing to use the toilet more often.

    We understand that this is not always convenient, but ask that you respect and understand our privacy and use the public toilet facilities that are available nearby.

  • Our extensive treatment menu offers a wide range of different treatments, covering all different areas of the body, different goals and different benefits.

    Everybody is different and therefore we cannot advise what would be right for you as such, but we encourage you to read through the descriptions of each service, and if you are still unsure, feel free to contact us directly with the goal you have in mind, and we can try our best to help you.

    It is important that all clients are aware that we do not offer any deep tissue treatments, sports massage therapy or Thai massage. Our treatment menu is based around relaxation and wellbeing.

  • Yes, you can park directly outside the gate entrance. Our location is completely private and runs on a one-to-one basis so there should always be space for you to park if you are arriving by car. You will receive the full address, directions and arrival information within your reminder email that gets sent over to you 24 hours before your appointment.

Preparation for your visit.

  • Once you settle in to your surroundings of the cabin, if it is your first time coming to us, your therapist will run through your consultation form and a waiver with questions about your general health and any issues they should be aware of. They will then run through your answers and anything else you’d like to discuss in advance of your treatment.

    Your therapist will then run through how your treatment will unfold, advise you of any jewellery or clothing that needs to be removed, and you’ll then be left in privacy to undress and make yourself comfortable on the massage table.

    All you then have to do is drop those tense shoulders, remove your tongue from the roof of your mouth, unclench your teeth and let us work our magic.

    At the end of your treatment, you’ll be left to change, refreshments will be provided, and then you’ll have the chance to ask any questions or discuss your treatment afterwards.

    Payment is always taken before the client leaves the cabin, so this will be discussed and take place once you’ve fully come round from your treatment. There is never any rush. We always ensure there is ample time either side of clients’ appointments to accommodate for clients to take all the time they need before getting up off the bed, or leaving the cabin to go home.

  • Depending on what treatment(s) you have booked, a range of different products may be used.

    If you are having a standard relaxing body massage without the option of aromatherapy oils, we will use locally sourced, unrefined, sunflower oil.

    If you are having a massage involving aromatherapy oils, or any other body treatments such as a body scrub, body balms or facial products - we use the brand Aesop within our treatments. Their website can be found here, should you wish to look further into their products or brand background.

    If you have an allergy to an ingredient that may be contained in our products, please let us know in your consultation form prior to your treatment so that we can offer you an alternative product that is safe for your needs.

  • We always follow your lead. If you feel like chatting away and making the most of that social therapy, we can put the world to rights together. However, if your intention is to drift off to sleep and zone out, we fully understand this too and will not be offended.

  • Don’t worry, you are not the first person and most certainly aren’t the last. Getting a massage treatment can be considered as a very intimate experience and therefore at A Touch of Tranquility, your privacy and comfortability is our upmost priority.

    We will always let you know at the start of each treatment what it is we require you to take off, however it is important to remember that this is just advisory for ease, reaching all the areas included within your treatment and giving you the best experience out of your visit. If you are uncomfortable undressing past a certain point, you will not be forced into doing anything.

    As a female only operating business, girl to girl, if it’s that time of the month, do not stress. Perhaps bring a pair of small shorts or big knickers that you don’t mind getting a drop of oil on, if it makes you feel more comfortable.

    Any further concerns about undressing, or feeling uncomfortable about anything at all during your treatment - please reach out to us prior to your visit. As a massage therapist, I can promise you we have seen almost everything, so nothing surprises us!

  • As mentioned above, we’ve seen almost everything as massage therapists, and most likely a lot worse than you could ever bring to us, so please do not worry whatsoever.

    Come as you are, there’s no expectancy or judgement here.

  • There is no such thing as a silly question, if you can’t find the answer your looking for anywhere on our website or socials, feel free to message us directly, we’d love to hear from you and we’d much rather your mind be put at ease before coming to your treatment.

During your visit.

  • To maximise the benefits of your treatment and support your overall wellbeing, please follow these aftercare recommendations:

    Immediately After Your Treatment

    • Stay hydrated – Drink plenty of water to help flush out toxins released during your massage. Herbal teas can also be beneficial.

    • Take it easy – Allow yourself time to rest and avoid strenuous activity for at least 24 hours.

    • Avoid caffeine & alcohol – These can dehydrate the body and counteract the benefits of your treatment.

    • Eat lightly – Nourish your body with fresh, wholesome foods to support your recovery.

    For The Next 24–48 Hours

    • Listen to your body – You may feel relaxed, slightly sore, or even a little tired. This is normal and should ease within a day or two.

    • Apply heat or cold if needed – A warm bath with Epsom salts can help relieve any post-massage soreness. If you experience discomfort, a cold compress may help.

    • Stretch gently – Light stretching can help maintain flexibility and prevent stiffness.

    • Prioritise restful sleep – Your body is in a state of healing; getting a good night’s sleep will enhance the benefits of your treatment.

    Ongoing Wellbeing

    • Regular massages – Consider incorporating massage into your routine for long-term benefits. Speak to us about the best frequency for your needs.

    • Maintain hydration & nutrition – Staying well-hydrated and eating a balanced diet will help your body function at its best.

    • Be mindful of posture & movement – Pay attention to how you sit, stand, and move throughout the day to prevent tension from building up again.

    If you have any questions or experience any unusual discomfort following your treatment, please don’t hesitate to get in touch.

  • There’s no such thing as too many massages! Yay!

    Usually we recommend clients visit on a monthly basis if they are looking to embark on a wellbeing journey or keep in a routine with their MOT’s as we like to call it.

    However, it is solely down to you and your personal circumstances. When visiting us for the first time, we can assess your goals and needs, and advise further.

  • We openly encourage clients to leave reviews or express their feedback on the experience they’ve had with us and therefore after your treatment you will be sent an email with a direct link to our Google reviews page.

    If you have misplaced your email, or have been to us before but not recently and do not have the means of tracing back your aftercare email, please click here to be taken directly to our reviews page.

  • Yes. We are aware that there are now multiple employers who offer health and wellbeing benefits to their employees, and so providing an invoice is required in order to claim back the funds used to book the initial treatment.

    If you are requesting an invoice for any other reason, please let us know what the invoice will be used for so we can ensure we detail it with the information required and we will get this generated and sent accross to you within 3-5 business days after your appointment.

    Invoices cannot be generated until the treatment has taken place.

After your visit.

  • The main goal of being a member is to keep in a healthy and regular routine with your appointments. This is why there is a minimum requirement of 1 session per month / fortnight depending on which membership you opt for.

  • The only costs involved in your membership are your treatments - at a discounted rate. So it is as inexpensive or indulgent as you wish.

    There are no monthly fees or catches. We like to keep it simple & sweet! The membership is designed purely to keep you in a routine with your self-care to receive the best results and making it a priority within your life. By having the added perks, hopefully this encourages you to commit to your health and wellbeing goals a little easier.

  • Yes absolutely. Take full advantage of your membership perks. I will endeavor to ensure all your membership treatments are booked in house so you have nothing to worry about. However should you wish to book any extra sessions alongside these, simply book online, and on the day of your visit we will apply your members discount and payment will be taken at the time of visiting (not with your monthly membership billing).

  • Don’t worry, we know things come up and at times can’t be avoided. You can reschedule your treatment if you need to, but it must be moved to a date within 30 days from the original date. If the treatment is not used within this allocated window, the appointment will be cancelled and no refund will be given.

    If you cancel within the 72hr cancellation policy window, you will not be refunded the pre-paid amount that month. If the 50% fee is taken, you will have the remaining 50% as a credit on your account for your next month.

  • Not at all, our membership program is designed to be as flexible and bespoke to you as possible. We know that one doesn’t fit all, and you may like/dislike certain things. Simply choose your treatment from the menu as you normally would, and we’ll take care of the rest.

  • Have a browse of our membership page to get an idea of what's involved and express your interest in joining today.


Wellness Membership.